FAQ


Ordering and Payment

WHAT IS YOUR CHANGE/CANCELLATION POLICY?

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

Please review our Return Policy here if you have other questions regarding this subject.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

We support Paypal payment method, at the same time you can also pay by credit card (in Paypal payment), you can choose shipping address as Paypal billing address or other addresses. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

I HAVE A DIFFERENT ORDERING/PAYMENT QUESTION.

If we were unable to answer your questions here, Please contact us anytime: suimeeservices@gmail.com. Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.


Shipping Questions

HOW LONG DOES IT TAKE TO RECEIVE MY PRODUCT?

Typically, it takes about 3-5 business days for our Products to be produced and sent out. Once shipped, It will deliver continental US orders in 7-13 business days. International shipping times vary based on the destination.

Please note that during the holidays our production time may vary.

Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.

CAN I CHANGE THE DESTINATION COUNTRY ON MY ORDER?
After placing your order, you may not change your shipping from domestic to international and vice versa.

HOW MUCH IS SHIPPING?

1.Standard Shipping is Free( To UK,US,DE,FR: 7-13 Business Days; To Other: 18-22 Business Days).
2.Urgent Shipping is $24.99  (3-5 Business Days).

DO YOU SHIP INTERNATIONALLY?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.